the way Patient Opinion works: your story goes to the right people it needs to – right of response is allocated by the organisation – every time you write a response the service user in notified
Maria Slater, Central Manager NHS Foundation Trust – piloted Patient Opinion with the Fibrous Partnership Trust to see how it [...]

A public policy double act by Paul Clarke and Mark O’Neill
In an engaging session they described as an ‘Un’ session Paul Clarke (@paul_clarke) and Mark O’Neill (@marxculture) looked at the issues of putting informal and formal processes together to create new services.  As one participant said “It was a cross between Socratic and Stand-up”.  Here’s [...]

panel discussion hosted by William Heath with Sam Hudson, NHS Institute for Innovation and Improvement; Julia Holding, NHS West Midlands; Glen Griffiths, interactivhealth; Steve Pashley, Health2works
Richard Smith , chairman of Patients Know Best asks – is the main barrier actually us? how many of us have access to our medical record online? I do, but [...]