Transparency and ownership
The opening session grabbed attention for me with the strong call from James Munro about the need for ‘Rethinking’ how we deal with public services.  Denise Stephens of enabledbydesign.org was inspiring in her call for much greater involvement by users in the design of services.  “Equipment provision feels like it’s a bit stuck [...]

Here is the liveblog of the opening plenary session.  You can scroll down to follow the session.

from the organisers:
What’s it all about?
The web has already transformed the way we book a holiday, buy a camera, and share the snaps. Whole sectors – media, music, finance, publishing – are being turned upside down. But where is the impact on our public services? Why (with a few notable exceptions) are they still so [...]