http://www.amplified09.com Network of Networks Tue, 08 Dec 2009 12:50:20 +0000 http://backend.userland.com/rss092 en the way Patient Opinion works: your story goes to the right people it needs to - right of response is allocated by the organisation - every time you write a response the service user in notified Maria Slater, Central Manager NHS Foundation Trust - piloted Patient Opinion with the Fibrous Partnership ... http://www.amplified09.com/2009/11/how-feedback-can-help-the-mental-health-services/ A public policy double act by Paul Clarke and Mark O'Neill In an engaging session they described as an 'Un' session Paul Clarke (@paul_clarke) and Mark O'Neill (@marxculture) looked at the issues of putting informal and formal processes together to create new services.  As one participant said "It was a cross ... http://www.amplified09.com/2009/11/putting-the-informal-and-formal-pieces-together-at-mps09/ panel discussion hosted by William Heath with Sam Hudson, NHS Institute for Innovation and Improvement; Julia Holding, NHS West Midlands; Glen Griffiths, interactivhealth; Steve Pashley, Health2works Richard Smith , chairman of Patients Know Best asks - is the main barrier actually us? how many of us have access to our medical ... http://www.amplified09.com/2009/11/session-1-is-the-nhs-making-the-most-of-the-web/ Transparency and ownership The opening session grabbed attention for me with the strong call from James Munro about the need for 'Rethinking' how we deal with public services.  Denise Stephens of enabledbydesign.org was inspiring in her call for much greater involvement by users in the design of services.  "Equipment provision feels ... http://www.amplified09.com/2009/11/early-themes-emerge-at-mpc09/ Here is the liveblog of the opening plenary session.  You can scroll down to follow the session. http://www.amplified09.com/2009/11/opening-plenary-at-mypublicservices09/ from the organisers: What’s it all about? The web has already transformed the way we book a holiday, buy a camera, and share the snaps. Whole sectors – media, music, finance, publishing – are being turned upside down. But where is the impact on our public services? Why (with a few notable ... http://www.amplified09.com/2009/11/background-to-the-mypublicservices-event/ Accessible here. http://www.amplified09.com/2009/11/great-big-photo-gallery-from-digital-future/ http://www.amplified09.com/2009/11/case-study-the-museums-libraries-and-archives-and-media/ http://www.amplified09.com/2009/11/case-study-using-digital-film-in-the-community/ http://www.amplified09.com/2009/11/case-study-1-prison-radio-engaging-a-captive-audience/